Swimming Upstream with the Salmon – Lessons in Moving Quality Upstream

Mar 18 2014 (6:00 PM - 8:30 PM)


Swimming Upstream with the Salmon – Lessons in Moving Quality Upstream
Having difficulties getting your organization to recognize the value of QA? Is your “salmon team” losing to currents that impede continuous improvement and strategic planning? Colleen Kirtland is sharing her thoughts on a two year uphill struggles, elevating QA to the position of trusted business partner. Move QA far upstream before “testing” begins by aligning Requirements to a Business Capability Model (BCM). Translate the BCM model into key implementation assets (e.g. Story Map). Before delivering “testing” execution, swim like salmon to frame QC services by connecting day-to-day operational metrics to higher level Business Value metrics (BVM). Partner with your Product and/or Development teams to inject measurable Quality Gates upstream in the delivery lifecycle. Learn about the evolution of merging Service Level Management (e.g. ITIL processes) with upstream QA, QC and solution delivery. Create a fun, vibrant team culture of uphill swimmers who advocate formal Quality standards. Fight to fund and sustain a multi-year Quality strategy while still meeting customer demands.

About our Speakers:: Colleen Kirtland
Colleen Kirtland is an industry veteran, passionate about QA and the role of technology in helping to affect positive social change. As technology transforms the way we do things, there is also a need to include not only solution quality, but also human factors and organization behavior as aspects of measuring Quality. As an evangelist of proven Quality practices, Colleen has served in multiple companies/industries both as a leader and individual contributor. Colleen currently serves as enterprise QA practice lead at The Capital Group Companies. “I am motivated every day by the possibilities of making things better. QA tests your ability to both sprint and persist in an endurance marathon.” You can reach Colleen on LinkedIn or cskirtland@yahoo.

This presentation was given at StarWest 2013 and is a great opportunity to be engaged if you were unable to attend it at the conference.