ITIL & the Service Oriented Approach

Jun 21 2011 (6:30 PM - 8:30 PM)


Guest Speaker – Vivek Shrivastava

Topic – ITIL & the Service Oriented Approach

ITIL is a hot topic in IT circles today with much interest and emphasis being placed on its understanding and implementation at the individual as well as organizational level. This gives rise to a need for a good understanding of what ITIL is and how it benefits the IT services industry. Confusion and uncertainty exists in the understanding of the ITIL certification process and the various requirements and costs involved. Moreover, the many benefits and cost savings that ITIL offers to the organization and the career benefits to the individual are also not well known among many professionals.

Join us on Tuesday, June 21 for an information packed presentation on ITIL and the Service oriented approach by experienced ITIL consultant and trainer, Vivek Shrivastava and learn.

The topics will include:

a) Fundamental concepts regarding IT Service Management that lead up to the ITIL body of knowledge including the current shift to the service oriented approach.
b) The ITIL V3 body of knowledge at a high level including the 5 domain areas of Service Strategy, Service Design, Service Transition, Service Operations & Continual Service Improvement.
c) A high level overview of ITIL and how it benefits the individual, the IT department and the organization .
d) The different levels of certification and the requirements, cost and effort required for each.
e) Detailed analysis of the workings of the Change Management Process will be presented to tie in the theory presented to a practical process implementation.
f) Questions and Answers.

Being an introductory presentation, this seminar is beneficial to both IT professionals as well as non-IT professionals that interact with the IT department such as sales and marketing personnel, recruiters etc.

About the Speaker – Vivek Shrivastava

Vivek is experienced in numerous aspects of IT during a 15 year career which includes Quality Assurance, Development, Business Analysis, Project Management, Process Improvement, Service Management, Governance , Consulting and Training. He holds numerous certifications including: ITIL Certified (APMG), Certified Six Sigma Black Belt (ASQ), Project Management Professional (PMI), and Certified Software Test Engineer (QAI). Vivek’s vast industry experience includes Banking and Finance, Media & Entertainment, Payroll Processing, Semiconductors, and Training. He is the author of a weekly IT process improvement blog shortlisted by Computer Weekly magazine during their best IT blog competition for 2009. (http://itprocessimprovement.blogspot.com).


Meeting presentation file(s):
ITIL-The Service Oriented Approach